Frequenty Asked Questions
Q: How long will it take to ship out my order?
A: There are 2 shipping options upon checkout. FASTEST ships out in 1-2 business days, STANDARD ships out in 3-5 business days. For international locations, we ship out within 5 business days. For almost all orders we use USPS as our carrier.
Q: What is your return policy?
A: due to the nature of our product being a consumable/food item, we are not able to accept returns at this time. However, if you have a problem with your order, or if it arrived damaged, please let me know!
Q: Where are your mixes made?
A: we operate out of our own commercially licensed kitchen facility in Fort Myers, FL.
Q: Is your nutrition label for the finish baked product, or the dry mix only?
A: the nutritional info is for the DRY MIX ONLY. Often times people will substitute in different ingredients, or make servings bigger or smaller then our recommended serving size, etc. So because of this we do not give the full nutritional profile, as we don't want to assume that everyone will be making them EXACTLY as instructed. This is especially important for those making substitutions AND tracking macros.
Q: Are your mixes made in a licensed facility?
A: Most definitely! It is REQUIRED BY LAW to work out of a commercially licensed, and inspected kitchen when selling online, OR shipping across state lines.
Q: Are your mixes gluten free CERTIFIED?
A: while our mixes are formulated with only gluten free ingredients, our facility hasn't been certified as "gluten free". However, we do not share our space with anyone else, so the only ingredients entering our building are the ones we personally purchase for our mixes.
Q: Do you have any NUT-FREE options?
A: yes! we do have some nut-free options and it will clearly state that in both the name/title of the mix, as well as in the description and be reflected in the ingredient list.